icon-search
icon-search

Refund Policy


Thanks for shopping at dubaimarkets.
If you are not entirely satisfied with your purchase, we're here to help.


We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, you can contact us at Billing@dubaimarkets.my Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or fruits) or personal care goods (such as beauty products). Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Your Cart
Your cart is currently empty.
Continue browsing here.